Refund Policy

Last updated: November 22, 2025

Table of Contents

1. Overview

We want you to be completely satisfied with DeleteThreads. Our refund policy is designed to be transparent and fair, complying with Paddle's buyer terms to ensure a smooth experience.

As our Merchant of Record, Paddle handles all payment processing, and our refund policy aligns with their standards.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service for any reason, you may request a full refund within 14 days of your initial purchase.

This "no questions asked" window ensures you have enough time to evaluate whether DeleteThreads meets your needs.

3. Eligibility for Refund

  • Initial Purchase: Fully refundable within 14 days of the transaction date.
  • Renewals: Generally non-refundable. However, if you intended to cancel and were charged, please contact us immediately (within 48 hours of the charge), and we may consider a refund at our discretion.
  • Technical Issues: If you are unable to use the service due to technical reasons on our end that we cannot resolve, you may be eligible for a refund beyond the 14-day window, subject to review.

4. How to Request a Refund

To initiate a refund, simply contact our support team directly:

  1. Email us at [email protected].
  2. Please provide your subscription details (such as the email used for purchase or the Paddle Order ID) to help us locate your order.
  3. We will process your refund request within 2 business days.

5. Processing of Refunds

Once we process your request, the refund will be issued through Paddle to your original payment method.

  • While we initiate the refund within 2 business days, the funds typically appear in your account within 5-10 business days, depending on your bank or card issuer.

6. Chargebacks and Disputes

Please contact us before filing a dispute or chargeback with your bank. We are committed to resolving issues directly and providing refunds where eligible.

Filing a chargeback without contacting us first may result in the immediate suspension of your account and may affect your ability to use Paddle services in the future.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a billing matter, please contact us at:

Email: [email protected]

    Refund Policy | DeleteThreads